FAQs

Thank you for your attention and support to HPAI Official ! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

What are the delivery fees?

We offer free shipping for all orders on our website.

Do you provide returns and exchanges?

Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.

What are the payment options?

Accepted payment methods are American Express, Visa, MasterCard, Maestro, JCB, Discover, Diners Club, and PayPal, You can choose the most convenient payment method to complete the payment during the settlement process.

How to cancel or modify an order?

If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.

Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team, we will be happy to help you!

How many days do customers have to return a product?

We have a 14-day return policy

How much is the restocking fee?

We do not charge a restocking fee on returns.

How much is the return shipping fee?
  • For Our Defective products return is full free shipping.
  • For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.

Return method?

Your option to send us your return: By Mail

How can you get your return shipping label?
  • Defective Product -
    Download and Print
  • Customer Remorse -
    Customer Responsibility
 Questions:

If you have any questions, send us a message to our email address service@hpaiofficial.com or Call Us at +86 159 1589 8538.

Thanks!