Return & Refund Policy

By placing an order through hpaiofficial.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.

A. 14-day Return Policy

We have a 14-day return policy. You have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. Return Process

To start a return, you can contact us at service@hpaiofficial.com or Call Us at +86 159 1589 8538.. If your return is accepted, we’ll provide you a return label to send the product back to our offices as well as instructions on how and where to send your package. The inspection could take around 1-7 business days. After that, you’ll receive a new product. Once we have received the product we will refund the full amount. If items sent back to us without first requesting, the return will not be accepted.

C. Return Method

Your option to send us your return: By Mail

D. Damaged And Wrong Products Or Issues
  • Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

  • For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.

E. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item please contact us at service@hpaiofficial.com or Call Us at +86 159 1589 8538.

F. How Can You Get Your Return Shipping Label
  • Defective Product -

Download and Print

  • Customer Remorse -

Customer Responsibility

G. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at service@hpaiofficial.com or Call Us at +86 159 1589 8538.

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